Refund & Return Policy

At Sonioo, we strive to offer the best shopping experience. This policy explains your rights regarding returns and refunds.

1. Return Period

Products may be returned or exchanged within 14 days of receiving the order, provided they are unused and in original condition.

2. Accepted Return Cases

• Manufacturing defects
• Receiving a wrong or mismatched product
• Product unused and in original packaging

3. Non-returnable Items

• Used products
• Electrical items after activation
• Special offers unless defective

4. Refund Process

Refunds are issued after inspection and processed through the same payment method used.

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